All products that are available to buy on the website are in stock. All other products will have the No Stock symbol next to them. You can alter the website to your preferences at the top of each page by clicking the "in stock only" and "all items" icons.
How do I order online?
Once you have registered simply add any products you are after into your shopping cart (items can be easily removed if no longer required) once you have added everything you are after simply hit the checkout icon where you will be asked for your payment details.
What payment methods do you accept?
IMO give you a number of different ways to purchase goods from our web site:
If you are shopping from outside the UK and paying by credit card, your credit card company will convert the transaction to your own currency.
- Worldpay / ProTx accept the following credit card and debit card types: Mastercard, Visa, Switch, Solo, JCB, Visa Electron, Maestro International, Commercial Cards
- Pay Pal - Accept the following credit card and debit card types: American Express, Mastercard, Visa, Switch, Solo, JCB, Visa Electron, Maestro International
The CVV number is the security number on the back of a debit or credit card. It situated on the signature strip and is the last three digits.
If you are using a Switch or Solo card, the issue number is displayed on the font.
Please add items to your cart and it will work out your shipping, if you believe something is not right in postage, please email us.
Order Insurance?
If UK customers would like royal mail special delivery next day - this will cost an extra £3.50
Royal Mail orders worldwide are insured up to a max of £30
If abroad customers would like royal mail track and trace this will cost an extra £3.95
Parcel force and fed ex order are fully insured
Some orders can be tracked depending on what shipping option you chose. Your tracking number will be emailed to you so you can track your order at any time. Click here for the differing shipping options.
Can I get my records shipped to an alternative address to where the credit card it registered?
Yes simply fill in the shipping address section at the checkout as the alternative address you want the order to go to.
How often is the website updated?
The websites stock is in real time so movements are updated every second.
New products are updated to the web site every day.
Why I have I been asked for further details after placing my order?
Due to all our transactions being handled by a different company we are sometimes asked to email clients to acquire further details. If a transaction has been flagged up as a warning or caution you will need to provide us with some basic information. This is simply to avoid internet fraud.
What are cookies and why do I need these enabled to order?
In order to use our website you must have cookies enabled in your Internet browser. Cookies provide a link between your computer and the shopping cart that we have stored for you on our website. If your require more info or help on cookies, please email jason@imorecords.net
Cookies are the most secure way of verifying your identity while you use our website. IMO Records only uses session cookies - these are temporary cookies that store your session information. They do not contain any of your personal information, they are not written to your computer's hard-disk and they are destroyed after you close your internet browser.
We do not use cookies for advertising or tracking purposes, and do not use them to obtain any of your personal details.
I've not needed cookies to use your site before, why do I need to enable them now?
The introduction of our customer accounts system means that a greater level of security is needed. Using cookies to store your session ID means that your name and address details will remain completely secure and will ensure that you are the only person able to view them.
What is the exchange rate?
Exchange rates vary from day to day but the most accurate way of check is by going to www.xe.com – the site has a currency converter located below the shopping basket.
How do I know my order has been accepted?
As we take the money from your account the moment you make the order you will know there and then if your order had has been accepted. If your order has declined you will be told as well
When are orders dispatched?
All orders placed by debit / credit card are packed and sent the same day if placed before 4pm * (GMT) If you have ordered items from our pre selling page, your pre sale tracks will be shipped separately on release. All pre sale tracks are shipped individually and a separate (reduced) postage charge is applicable here. We cannot ship more than one pre sale track together.
* If a product is picked and discovered to be damaged or we are unable to locate the product, we will email you straight away to ask you if you would like us to hold your order until we order another copy (normally next Day) or dispatch the order without the product. We do our upmost to have all first class orders sent out same day but this is not guaranteed, If you need a delivery to be guaranteed Next Day, please select the Next Day Option.
Is ordering secure?
yes, please see links below.
IMO Records will not sell or pass on any customer details such as names, addresses or email addresses to any third parties.
We take credit card fraud very seriously and on receipt of such orders the appropriate authorities will always be informed along with the IP address location and order details.
How long does it take from when I order to when the records arrive?
- UK orders are sent first class delivery via Royal Mail and are normally at their destination Next Day.
Please do not contact us if your order is not their next day as delivery times are out of our control and can at the worst take up to 15 working days.
- International orders take from 2-15 days to arrive depending on the country they are being shipped to. Due to customs and postal delays beyond our control please allow up to 28 days for delivery before contacting us for lost packages.
- We do now offer next day service even to USA and Canada and 2/3 day shipping to Europe via our new fed ex services, please add items to cart and checkout to see our competitive rates.
We cannot guarantee delivery times as these are technically out of our control, however we constantly strive to ensure they are to the highest standards.
- Order Tracking is available to all customers who select their order to be shipped via Special Delivery or Recorded delivery options within the UK and Track and Trace, Parcel Force & Fed Ex for all overseas orders. You will be able to locate your tracking number via your account control panel.
Next Day Delivery Guaranteed
If you select next day delivery from the postage options, then your order will be delivered the next working day guaranteed. Bank Holidays in the UK or Abroad are not included as a working day. To qualify for this orders would need to have been placed before 4pm in the UK and 2pm across Canada and America. Orders place on a Friday would be delivered the next working day which would be Monday. Please note orders over a certain weight will only have the guarenteed next day option & Orders being sent to some addresses in the scotland, scottish highlands and off shore islands may be subject to delay.
What are the charges for VAT and do I have to pay them?
All countries within the EU are subject to VAT: UK, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary , Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, The Netherlands, Bulgaria, Romania.
Countries outside the EU do not pay any VAT. VAT is charged 17.5%
Can I collect an order rather than have it posted?
No we cannot offer this service.
Is my card charged as I order?
Yes money is taken from your card as you complete your order
What are the different posting options?
Royal Mail
Guarenteed Next Day (Please note if an order is over a certain weight this will be the only available postage option for UK)
Fed Ex
(please add items to cart and checkout to display postage prices – IMO does not make any money from postage prices)
Do I get a receipt or invoice with my order?
Yes all orders are sent with an invoice.
Can orders be sent for guaranteed next day delivery?
Yes, whether you are in the UK or Rest of the World we offer a next day service, when checking out you will be given this option.
How can I be notified when a forthcoming track is in stock?
Click on the forthcoming section within the genre you are shopping for then click on email alert button and add your email address, an email will be sent to you as soon as the record is in stock.
If a record is out of stock can it be ordered?
Anything out of stock has a request stock button, click this button to alert a member of the IMO team that you are after this product. We will Endeavour to order this product from our suppliers the following week.
Your wish list is there to keep track of what records you are after. If you see an item you’re after but need to come back another time for it simply add it to your wish list and you will never forget. Wish list can also be emailed to friends or family to let them know what you’re after.
Pre Sale records are tracks that are to be released in the future but you can buy them now. You can add them to your shopping cart and you will be charged for them up front. They are then shipped straight out to you on the day of release. All pre sale tracks are shipped individually and a separate (reduced) postage charge is applicable here. We cannot ship more than one pre sale track together.
Do you sell second hand records?
Yes we do all second hand stock is shown on the website as normal and all records are checked for problems before being added to the website.
Can I sell vinyl to IMO Records?
Yes we will buy record collections simply contact us by email or phone to let us know what you are selling. Alternatively you can sell records through our IMO Market Place.
What is IMO Market Place?
please see market place info from the menu box on the left
No all records are a fixed price.
How do I get to the shop?
How can I avoid getting promo copies of records?
All records that are promos on the website are listed as promos. Some promo copies of records are supplied with a full colour sleeve but are listed as such, white label full releases are also listed as such.
Why have I received only half my order?
Some abroad orders are split due to shipping conditions, therefore you may receive half your order on one day with the remainder of the order following on.
Can I return something I don’t like?
If for any reason you are not completely satisfied with your purchase, simply return the products within 21 days of ordering in perfect condition / unopened / worn for a refund* or exchange to the value of the products ordered only. To return a product please return to IMO Records with original or copy of invoice and state reason for return on invoice. Any products returned without these will be refused or not refunded / exchanged. IMO will not be responsible for any postage costs incurred in returning products back to us) Tape Packs and CD's can only be exchanged. (* If IMO refund an amount back on to your credit credit, we will charge you what we get charged - 5%).
What should I do if my package arrives open?
Do not accept it, give it back to the courier or postman and ask them to return it sender. We will then make arrangement fore new records to be dispatched.
What should I do If one of my products is faulty or was damaged during shipping?
Contact us here at IMO. We do not accept any products back without a returns authorisation form so you must speak to a member of staff before sending anything back.
What customs charges am I going to be charged?
All customs charges vary please contact your local import / export office for more details
What if my records never arrives?
Contact us at IMO so we can start with claim procedures and re-ship records. If you chose the standard 1st class mail service then please follow the following guidelines:- We cannot make any claims until after fifteen days so please do not contact IMO until the fifteen day period has expired. Please also make sure you check your local depot as the parcels are often held up there and are easily re-delivered. IMO Records will then complete a Royal Mail P58 Claim form on behalf of yourself and send this to Royal Mail, you will then recieve a letter from Royal Mail which you will need to sign to verify the order went missing. Once Royal Mail have recieved this claim we will then send the replacements records. For all people who ordered a next day service please contact IMO Records straight away and we will contact our courier service imediately and re-ship the records. We can only place a maximum of 2 claims per address as Royal Mail will only pay compensation on an address twice. A note of addresses where claims have been made is kept on file and we will no longer send to these addresses. IMO Records is not responsible if customers have given incorrect address details.
What if my records arrive but there is one missing?
You must contact IMO Records within 48hrs of delivery and IMO will send the missing item.
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